Nest Considers Compensation for Revolv Owners

Nest is considering paying compensation to owners of a smart home hub that it is remotely disabling in May.

The Revolv hub is a device that can be used to control lights, doorbells and locks around the home. Users were given two months' warning before their devices will become completely inactive.

Now, Nest has announced that it might offer compensation to customers "on a case-by-case basis." The company said:

"We've been working with the small number of Revolv customers on a case-by-case basis since we sent out the first customer notification in February to determine the best resolution, including compensation."

In its shutdown notice, Revolv emphasised that customers should not expect any service beyond May 15 2016, and reiterated that the affected products were no longer under warranty, saying:

"Our one-year warranty against defects in materials or workmanship has expired for all Revolv products."

However, when the product was on sale, Revolv sold its hub with a "lifetime subscription," telling users that their hub would be provided with updates to work seamlessly with other devices "for the lifetime of the product."

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